The legal distinction nobody explains
A quote and an estimate are not the same document, and a cost plan is neither.
The distinction is in the Consumer Rights Act 2015, section 50. A quote, once accepted by the customer within its validity period, is a binding price. The trader cannot charge more later because their costs have moved. An estimate is a non-binding indication. The trader can revise it. Citizens Advice puts the same point in plain terms: a quote becomes a contract on acceptance; an estimate does not. LABC Front Door covers the same definition for residential building.
A cost plan is neither.
A cost plan is not an offer at all. It is a forecast structured to expose risk. It does not bind anybody to a price. It tells the reader what the project is likely to cost, what it might cost if certain things turn up during the works, and which lines are still unresolved. The reader is not being asked to accept it. The reader is being given the document the builder used to think about the price.
Most homeowners conflate all three. The first round of conversations sounds like a price exercise. Three builders are asked for “a quote.” Sometimes they send what is legally a quote. Sometimes an estimate. Sometimes a one-page document that names a number, lists a few exclusions, and is neither. The homeowner compares the numbers. The numbers look comparable. They are not.
Most builders and contractors do not point out the distinction. Myrmex did not, in our first months. We were trying to win small jobs, and a five-page cost plan does not win small jobs. The fastest way to win a small job is to send a number quickly. The fastest way to lose a small job is to send a five-page cost plan when the homeowner asked for “a price for the kitchen.” We have done both. The first won us work. The second produced a better outcome on the work that started.
What this looks like in practice: a homeowner with three quotes on the desk thinks they are deciding between three prices. They are not. They are deciding between three different scopes, three different exclusion schedules, and three different sets of assumptions, all hidden behind a single number that looks like the answer.
| Estimate | Quote | Cost plan | |
|---|---|---|---|
| Legal status | Non-binding | Binding once accepted within validity period | Neither, it is a forecast |
| Document type | Best-guess price | Offer to perform specified scope at stated price | Structured cost forecast at design stages |
| Source authority | None specific | Consumer Rights Act 2015 s.50 | RICS NRM1 (2nd ed., 2013, updated 2021/2022) |
| Adjustable after acceptance | Yes | No (unless explicit fluctuation clause) | Iterates through design stages |
| Typical use | Concept conversation | Tender response from a contractor | Pre-construction by a cost consultant |